Help

Payments

Pick N Drop Neighbourhood Delivery Service offers multiple payment options for our customers. We understand the numerous circumstances where one could find themselves limited for some reason and so we are open to both cash payments on delivery and online secured card payment before delivery, and if the total amount should be adjusted for some reason, we can always send a customer a payment link for the difference to be rectified.

Delivery delay

We aim to deliver within 45 minute or the timescale notified to you, however, occasionally, drivers may take longer due to circumstances out of their control. Our maximum liability is for the cost of the items paid for.

Preorder

With the In-House Menu List, we have pre-order services for party bookings, special events and occasions or scheduled prearranged delivery".

Register

The personal information that you provide will be used by us. • To process enquiries. • To register you for and send you newsletters. • To provide suggestions and personalise your experience on the website. • Any other purpose indicated at the time you voluntarily provide your personal information".

Pricing

You understand that there is a mark-up on some items prices which is used to pay the driver, other costs and profit. Prices and menus may vary from time to time due to the fact that we work alongside other suppliers, hence the prices are out of our control. Pricing can also be casually discussed with us and alternative measures can be taken to rectify orders, as we are here to be of valuable and pleasant help to our increasing customers.

Privacy

By ordering, you agree that your personal details (including location and phone number) may be used for the purpose of sourcing nearby Pick N Drop agents. We may as a result of your interaction with our website and our communications with you hold and process personal information obtained about you. The types of personal information we collect may include, Your name, Your phone number, Your email address, Your address, Your order details. When visiting the site, we may collect certain non-personal information such as the type of computer operating system and your internet service provider. We sometimes use this information to improve the design and content of the website and enable us to personalise your experience.